FIA-SGP – What We Do (FAQ)
01. What problems do you solve?
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Stabilize households with housing navigation, rental and utility assistance, IDs and vital documents, benefits help, and health plan navigation.
02. Who do you serve?
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Low-income, at-risk, and unhoused residents across the San Gorgonio Pass. No-wrong-door. If we cannot provide it, we connect you to a partner.
03. What services can I get today?
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●Utility help (LIHEAP)
● California ID, birth certificate, Social Security card applications
● Resource navigation and referrals
● Navigator support for housing and benefits
● Book online or contact us to confirm availability.
04. How do I access services? Do I need an appointment?
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es. Book a Navigator for fastest help. Walk-in capacity varies by day.
05. What does a Navigator actually do?
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● Build a one-on-one action plan
● Create a documents checklist and help submit applications
● Provide housing leads and landlord follow-up
● Make warm handoffs to partners for health, legal, and workforce
06. What were your results last year?
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● 2,485 people served at the Navigation Center in 2024; +78.03% growth Jan to Dec
● EFSP rental-arrears prevention: $21,588 to 10 families (average $2,158, about 1.6
months of back rent)
● Rapid Rehousing: 80% success rate; 6+ permanent housing placements; 2
● master-lease transitions; veteran housed with VASH; senior housed post-surgery; 2
foster youth housed
07. Do you work with health plans?
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Yes. We support IEHP and Molina members with navigation, Enhanced Care Management referrals, and claims support.
08. What does life skills or workforce support include?
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Group cohorts and 1 to 1 coaching for IDs, banking, job readiness, and entry credentials such as Food Handler and Guard Card, plus referrals to training partners.
09. Is there a cost?
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Most services are free to residents. Some partner programs have eligibility rules set by the agency. Book to confirm
10. How can landlords, clinics, or employers partner?
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● Landlords: lease-ups with voucher-friendly support
● Clinics and health plans: ECM and community supports coordination
● Employers: candidate referrals, document support, and hiring days
11. Where can I see events or pop-up clinics?
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Check Events and the Calendar for service days and mobile clinics.
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